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CRM in Government

'Commercial off the Shelf' IT solutions now play a critical role in government. Orion has worked with all levels of government (Federal, State and Local) providing IT solutions built on the Microsoft platform encompassing Microsoft Dynamics CRM, Office and SharePoint, SQL server and the .Net platform. With pressures to deliver more with less to key stake holders, Microsoft Dynamics CRM offers a low risk and proven platform to develop all kinds of business solutions such as:

  • Grants Management

  • Records Management

  • Accreditation Programs

  • Event Management

  • Case Management

  • Procurement Management

  • Orion’s Accreditation and Professional Development CRM solution featured in the Sydney Morning Herald

    Why use the Microsoft Dynamics Platform for your Department’s Solution?

  • A proven platform in government offering low risk and peace of mind

  • In built role based security

  • Great workflow engine

  • Familiar user interfaces

  • Great reporting engine using SQL reporting tool and third party Commercial off the shelf Business Intelligence such as ‘Business Analytics for Microsoft Dynamics CRM’ from the award winning Australian IT company Zap Technologies

  • Can be integrated with other Microsoft applications such as SharePoint

  • Integrates with third party software such as Trim for document management

  • Cost effective license programs from Microsoft

  • Customer Testimony: Teacher’s Registration Board of South Australia

    “Microsoft Gold Certified Partner Orion Enterprise Business Solutions has developed Microsoft Dynamics CRM into the TRB Information Management System (TRB IMS) solution. Microsoft CRM has expanded our capacity to collect, track and process information about the teaching profession within South Australia.

    The extensive flexibility and customisability of the Microsoft CRM platform has been instrumental in streamlining the workflows of the TRB. The CRM has not only improved the processing speed of applications by 100%, but it has also greatly expanded its reporting capacities. The CRM solution has ensured faster access to more accurate data due to its comprehensive reporting capabilities.”

    To discuss how Orion can assist with Microsoft Dynamics in government please call 02 9212 4588 or email sales@orionopen.com.au

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    “The extensive flexibility and customisability of the Microsoft CRM platform has been instrumental in streamlining the workflows of the TRB. The CRM has not only improved the processing speed of applications by 100%, but it has also greatly expanded its reporting capacities. The CRM solution has ensured faster access to more accurate data due to its comprehensive reporting capabilities.”

    Read more



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