Dynamics 365 Customer Engagement is a Customer Relationship Management (CRM) platform that provides personalised solutions to enhance your customer interactions, track business opportunities and automate business processes. With Dynamics 365 CRM, you can utilise the stand-alone CRM application or extend your solution with apps that will allow your business to produce better customer-centric campaigns which coordinate a positive User Experience. Your Dynamics 365 CRM can help attract leads, nurture each interaction and convert them into paying and loyal customers through improved customer service, customer-journey tracking and streamlined business processes.
Dynamics 365 CRM adds value to your business by helping you achieve optimal efficiency in managing your end to end business processes and workflows, fast-tracking sales, services and maintaining better customer relationships.
Dynamics 365 CRM offers you the following business advantages:
Dynamics 365 CRM is a versatile platform which helps your business develop, improve and maintain both new and existing customer relationships. At Orion, we are your Microsoft Dynamics 365 implementation specialists. Our CRM experts provide your business, government agency or Not for Profit with innovative and flexible CRM solutions that suit your specific needs. By tailoring reports and integrating processes across multiple departments, Orion customises the Dynamics 365 CRM platform in the best way possible to ensure the platform works well with your business model. To see how Orion can implement the Dynamics 365 CRM into your business to get the most benefit from the platform, see our Dynamics Implementation Services page.