What is Dynamics 365 CRM?

Dynamics 365 Customer Engagement is a Customer Relationship Management (CRM) platform that provides personalised solutions to enhance your customer interactions, track business opportunities and automate business processes. With Dynamics 365 CRM, you can utilise the stand-alone CRM application or extend your solution with apps that will allow your business to produce better customer-centric campaigns which coordinate a positive User Experience. Your Dynamics 365 CRM can help attract leads, nurture each interaction and convert them into paying and loyal customers through improved customer service, customer-journey tracking and streamlined business processes.


The benefits of the Dynamics 365 CRM

Dynamics 365 CRM adds value to your business by helping you achieve optimal efficiency in managing your end to end business  processes and workflows, fast-tracking sales, services and maintaining better customer relationships.

Dynamics 365 CRM offers you the following business advantages:

  • Provides a centralised and organised database of your customers, suppliers and partners
  • Generates and compiles all sales information for your convenience
  • Enables your business to be effective and efficient by making sales processes and activities less time consuming
  • Assists in both generating and converting a sales pipeline
  • Aligns your sales and marketing teams using planning and tracking tools
  • Supports your business in delivering quick actionable data and resolutions to your customers every single time

Let us know how Orion can help you, reach out to us for a chat

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How Orion Helps Your Business With Dynamics 365 CRM

Dynamics 365 CRM is a versatile platform which helps your business develop, improve and maintain both new and existing customer relationships. At Orion, we are your Microsoft Dynamics 365 implementation specialists. Our CRM experts provide your business, government agency or Not for Profit with innovative and flexible CRM solutions that suit your specific needs. By tailoring reports and integrating processes across multiple departments, Orion customises the Dynamics 365 CRM platform in the best way possible to ensure the platform works well with your business model. To see how Orion can implement the Dynamics 365 CRM into your business to get the most benefit from the platform, see our Dynamics Implementation Services page.


Dynamics 365 CRM is part of your business’ big picture. When implemented correctly, the whole Dynamics 365 suite can help you run your entire business seamlessly and more effectively.

Learn more About the whole platform


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